Compliments and Concerns
We welcome your comments, compliments and suggestions. If you have concerns about the care you received during your visit, we encourage you to take a few minutes before you leave to talk with the manager. He or she often can solve the problem or clear up a misunderstanding. However, if the manager cannot resolve the issue, our Patient Advocate can help you. The Patient Advocate can be reached by calling (906) 932-6201, send a message via our website, or write a letter to:
Aspirus Grand View
N10561 Grand View Lane
Ironwood, MI 49938
If the concerns in question cannot be resolved at this level, you are encouraged to contact The Joint Commission, a nonprofit organization that reviews more than 15,000 healthcare organizations. To contact The Joint Commission:
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
FAX: (630) 792-5636
For more information about The Joint Commission, go to http://wwww.jcaho.org
'Salute Our Stars' Award Program
You can nominate an Aspirus Grand View employee, physician, or volunteer to receive recognition for service that exceeds the Grand View CARES Standards. Individuals may be recognized for a single extraordinary effort or for sustained everyday excellence. Anyone may submit a nomination. Forms and drop boxes are available in many areas of the hospital and clinics. Staff members who are recognized by the STARS program proudly display the emblem on their I.D. badge.